Privacy Policy

Anyhours (“we”, “our”, “us”) is committed to protecting and respecting your privacy. We are the data controller for the purposes of the General Data Protection Regulation (“GDPR”) and can be contacted here.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on any of our websites. This includes information provided at the time of registering to use the Website(s), subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with the Website(s).
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through the Website(s), including the offers you view and use, rewards you redeem, including receipts and other data you submit as part of the reward, traffic data and other communication data, the resources that you access, the transactions you make.
  • Details of your visits to the Website(s) including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses and cookies

  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system 2 administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
  • For the same reason, we may obtain information about your general internet usage by using cookies. Cookies are small software files, typically consisting of numbers and letters, which are placed by a website onto the computer, telephone or other device used to access that website.
  • We will place cookies onto any computer, telephone or other device you use to access the Website(s). These cookies will enable information to be:
    • stored on your Device; and
    • sent to and from the Website(s) and your Device.
  • Cookies help us to improve the Website(s) and to deliver a better and more personalised service. They enable us to:
    • estimate our audience size and usage pattern;
    • store information about your preferences, and so allow us to
    • customise the Website(s) according to your individual interests;
    • speed up your searches; and
    • recognise you when you return to the Website(s).
  • The advertisements that are displayed contain a link to the retailers’ websites. This enables people to click on the advertisement and be directed to the website of the online retailer via one of our web servers. We earn commission on the basis of the sales generated by the advertisements they display. As part of our business, we calculate the commission that is earned by recording which website publishers have generated sales for which online retailers. To do this, our web server uses cookies to record when a visitor of a website publisher clicks on a link to the online retailer. However, these cookies are not placed on any of your Devices by any of our Websites.
  • You may refuse to accept cookies by either:
    • clicking on the [‘I do not wish to accept cookies’] button on the banner appearing at the top of some of the Websites’
    • by refusing to accept the terms and conditions of some of the Websites; or
    • by activating the setting on your internet browser which allows you to refuse the setting of cookies;
    • however, if you do not accept cookies you may be unable to access certain parts of the Website(s).
  • If you wish to withdraw your consent, you must notify us immediately and stop accessing the Website(s).
  • If you want to delete the cookies on your Device, you should consult the Help function of your internet browser. More information on how to delete cookies can be found here
  • Please note that our advertisers may also use cookies, over which we have no control.

Where we store your personal data

  • The data that we collect from you may be transferred to, and be stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who may work for us or for one of our suppliers. Such staff may be engaged in, among other things the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website(s), you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website(s); any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use personal data

  • We use information held about you in the following ways:
    • to ensure that content from the Website(s) is presented in the most effective manner for you and for your computer.
    • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
    • to carry out our obligations arising from any contracts entered into between you and us.
    • to allow you to participate in interactive features of our service, when you choose to do so.
    • to notify you about changes to our service.
  • We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
  • If you have purchased goods or services from the Website(s), we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
  • If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
  • If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

Disclosure of your information

  • We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries from time to time, as defined in section 736 of the UK Companies Act 1985 or section 1519 of the UK Companies Act 2006 as applicable.
  • We may disclose your personal information to third parties:
    • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
    • If or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
    • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and or any other agreements between you and us, or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. This may include disclosing personal information to a credit reference agency, who may keep a record of that information.

Your rights

  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
  • Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any of the personal data which may be collected from you under these policies by such third parties. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access personal information held about you by us. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 (or any other fee determined by law) to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. If use of the data changes we will have to get consent anyway regardless of what we put in the privacy policy.


You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Questions, comments and requests regarding this privacy notice are welcomed and may be addressed here with the words “FAO: the Legal Department” at the start of the message, via the contact details below or directly to our DPO, Alex Firth, who can be contacted at [email protected]

Issue Date: January 2020